Open Records Requests

Records Request

There are a variety of records available to the public and many confidential records that are available only to those with a “Special Right of Access” to the information. Requests may be made through TWC’s Online Request System and self-service options.

The TWC Open Records team is not able to provide all of the many records used by TWC. Open Records is not able to answer questions about UI, including inquiries about Personal Identification Numbers. For questions about Unemployment Benefits Services Support, please call 800-939-6631 for assistance or visit Unemployment Benefit Services. For tax account information, call your Unemployment Tax Office. For other TWC departments that may provide records to you in the course of handling your claim, account, complaint or other service, see our other services’contact information.

Important Reminders

  • Pursuant to Chapter 552, Government Code, requests for public information must be in writing.
  • Requests for confidential information must be accompanied by identification of the requestor to show that the requestor has a Special Right of Access.

Unemployment compensation and job-matching service records are not public information under Chapter 552, Government Code.

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Release of Records

The Texas Public Information Act (Texas Government Code Chapter 552) makes some of the information in the possession of a governmental body available to the public.  "Public information" or "open records" refers to information collected, assembled, or maintained by or for a governmental body during the conduct of business. 

We are committed to upholding the Public Information Act and ensuring public access to our records.  All TWC records are available to the public unless an exception to disclosure listed in the Public Information Act or other law applies.  You may find more detailed information on the Public Information Act on the Office of Attorney General (OAG) website.  If you have questions regarding the Public Information Act, call the OAG's Open Government hotline at 512-478-6736 or 877-673-6839.

Note that information may be confidential by law and TWC may not be authorized to release such information. Some TWC records are confidential by law and can be released only to specific people based on their role in a claim or file. Generally, you must have been directly involved in the claim or case, and in some cases, the claim or case must be closed to get a copy of a TWC investigation record. Examples of our confidential records include unemployment benefits claimant files, employer tax account information, employment discrimination complaint files, housing discrimination complaint information and wage claim investigations files.

TWC complies with all laws and rules on the release of confidential records, including who is and is not entitled to certain information and whether some information must be redacted (removed) from the record before it is released.  If the record you are seeking exists and you are entitled to it, then we will review and redact it to ensure its release complies with applicable laws and rules.  The review process may include removing specific personal and identifying information.  However, members of law enforcement agencies and certain other entities including those with subpoena authority may get records without redaction.

Records come from various operations in TWC:

Unemployment Insurance (UI Claim Records)

The following documents are available UI file components:

TWC Civil Rights Employment Discrimination Investigation Records

Examples of documents in this category include the following:

This category does not include unemployment claim information, wage history information or tax information. Some items in this category may be confidential or subject to an exception to disclosure.

TWC Civil Rights Housing Discrimination Investigation Records

Examples of documents in this category include the following:

This category does not include unemployment claim information, wage history information or tax information. Some items in this category may be confidential or subject to an exception to disclosure.

Employer Tax Records

Examples of documents in this category include the following:

This category does not include individual unemployment claims, payday claims or wage history information for individuals. Some items in this category may be confidential or subject to an exception to disclosure.

Payday Wage Claims

This category includes documents associated with a Payday Wage claim. Examples of documents in this category include the following:

This category does not include unemployment claim information, wage history information or information on other types of complaints (such as employment or housing discrimination).

Cost of Copies

TWC uses the public information cost rules set by the OAG in determining the charges for providing copies of public information or for making public information available for inspection under the Public Information Act. Information may be requested in paper or electronic format. Postage charges may apply. Common charges for requests are:

If costs are estimated to exceed $40.00, the requestor will be provided with an itemized estimate of charges and required to accept the charges in writing before the request is completed.  TWC requires payment before the information is provided. If actual costs differ from estimated costs, overpayments or amounts owed will be reimbursed or billed as appropriate.

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How to Request Records

To make a request, you may submit your request using the following designated methods:

  • Online: If you are submitting your request electronically, you may use the Online Request System to submit your request as well as receive updates and your documents.
  • By mail: A request can be sent by mail to Texas Workforce Commission, Open Records, Room 266, 101 E. 15th St., Austin, TX, 78778.
  • By fax: A request may be sent by fax to 512-463-2990.
  • In person: Records may be requested and picked up in person at Texas Workforce Commission, Open Records, Room 266, 101 E.15th St., Austin, TX, 78778. Records may not be available the same day as requested. Appointments for pickup may be necessary.
  • By email: A request can be sent to open.records@twc.texas.gov.

To access records without an Open records Request, please use one of the self-service options to access these records:

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Making a Written Records Request

Consider using the optional form to help TWC expedite the handling of your records request.

To obtain your own records, you will need to provide proof of identification in the form of your government-issued photo ID.

For records of someone you represent, provide a signed authorization from the person or entity to obtain their records, proof of your legal representation, a court order authorizing TWC to release the records or an explanation of your authority to obtain confidential records.

For records regarding a person other than you, that information may be confidential by law and TWC may not be authorized by law to release such information without a signed authorization.

If you are requesting a copy of your own wage records showing reported quarterly gross wages going back five years, you can go in person to your local Workforce Solutions office. You will be asked to present your state or government-issued photo ID, such as your Texas driver’s license, and your social security number. For wages beyond five years, go to your local Social Security Administration office.

If, after reviewing the information on this page, you have questions regarding how to make a request to TWC for public information, call our Public Information Coordinator at 512-463-2422.

Technical Reminders

If you are having trouble downloading a file, you may need to disable your pop-up blockers.

For Chrome:

  1. Open Chrome.
  2. Click the Chrome menu in the top-right corner (three small dots).
  3. Click "Settings."
  4. Click "Advanced" at the bottom of the screen.
  5. Under "Privacy and security," click "Content settings."
  6. Next to "Blocked," click the slider to the right, which will change the setting to "Allowed."

You may also disable pop-ups for our site only.  Follow these instructions:

  1. Open Chrome.
  2. Click the Chrome menu in the top-right corner.
  3. Click "Settings."
  4. Click "Show advanced settings."
  5. Under "Privacy," click the "Content settings" button.
  6. Under "Pop-ups," click "Manage exceptions."

For Internet Explorer:

  1. Open Internet Explorer.
  2. Click "Tools" (gear widget at top right).
  3. Click "Internet options."
  4. On the Privacy tab under "Pop-up Blocker," clear the "Turn on Pop-up Blocker" check box.
  5. Click "OK."

For Firefox:

  1. Open Firefox.
  2. Select the Privacy & Security panel.
  3. Click on Exceptions. This opens a dialog box with sites that you want to allow to display pop-ups.
  4. Enter the website address.
  5. Click the “Allow” button.
  6. Click “Save Changes.”

For Safari:

  1. Click "Safari."
  2. Navigate to the website you are trying to access.
  3. Click on Preferences, then click Websites.4. Click “Pop-up Windows."
  4. In the pop-up menu for the website, choose Block, Block and Notify, or Allow.

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Checking the Status of a Request

You can check the status of a request through the online GovQA system through this link Online Request System.